{"id":9208,"date":"2023-11-05T07:22:52","date_gmt":"2023-11-05T12:22:52","guid":{"rendered":"https:\/\/allnationline.com\/WP\/?page_id=9208"},"modified":"2025-09-27T12:38:33","modified_gmt":"2025-09-27T16:38:33","slug":"faq","status":"publish","type":"page","link":"https:\/\/allnationline.com\/WP\/?page_id=9208","title":{"rendered":"FAQ"},"content":{"rendered":"<p><span style=\"font-size: 14pt;\"><span style=\"font-size: 18pt;\"><strong>Frequently Asked Questions (FAQ)<\/strong><\/span><br \/>\n<\/span><\/p>\n<p><span style=\"color: #008000; font-size: 18pt;\"><strong>How do I get in touch with customer service?<\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt;\">You can reach us 7 days a week by mail, email or phone. <\/span><\/p>\n<p><span style=\"font-size: 14pt;\"><strong>Mail<\/strong>: All Nation Line\u00a0 PO Box 7 Swiftwater, PA 18370<\/span><\/p>\n<p><span style=\"font-size: 14pt;\"><strong>Email<\/strong>: jwubbel@allnationline.com<\/span><\/p>\n<p><span style=\"font-size: 14pt;\"><strong>Phone<\/strong>: 570-580-7406 (ask for John Wubbel)<br \/>\n<\/span><\/p>\n<p><span style=\"font-size: 18pt; color: #008000;\"><strong>Why should I Choose All Nation Line products?<\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt;\">All Nation Line has been a family owned business and leader in OS2R since 1923.\u00a0 ANL has a long standing reputation offering high quality products. We pay attention to detail.\u00a0 We are at the forefront of technology.\u00a0 Many of our products are manufactured in-house, such as our trucks and transmissions hand crafted right here in our shop in the USA. <\/span><\/p>\n<p><strong><span style=\"font-size: 18pt; color: #008000;\">How do I know what new items you are putting on the site?<\/span><\/strong><\/p>\n<p><span style=\"font-size: 14pt;\">Anytime we have a new product and\/or a specific announcement (e.g. our attendance at a meet) you can count on us listing it at <a href=\"https:\/\/allnationline.com\/WP\/?page_id=10455\">What&#8217;s New Page<\/a>.\u00a0 It is listed on our home page in the top header.<\/span><\/p>\n<p><span style=\"color: #008000; font-size: 18pt;\"><strong>What is your shipping policy to make it more affordable?<\/strong><\/span><\/p>\n<p><span><em>Our goal is to find the most cost effective &amp; secure mailing approach for the individual customer.<\/em><\/span><\/p>\n<ul>\n<li><span><strong>Shipping costs include:<\/strong><\/span>\n<ul>\n<li><span>Basic service charge &amp; extra fees (e.g. USPS, Fed Ex, UPS)<\/span><\/li>\n<li><span>Shipping materials and handling<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span>Shipping and handling charges can be viewed at check out and will be as follows:<\/span><\/p>\n<p><span>Orders between $0.00 &#8211; $100 shipping charge $10.00<\/span><\/p>\n<p><span>Orders between $101-$200 shipping charge $15.00<\/span><\/p>\n<p><span>Orders between $201-$500 shipping charge $20.00<\/span><\/p>\n<p><span>Orders between $501 and beyond shipping charge $25.00<\/span><\/p>\n<p><span>Several items are consider custom orders (oversized or heavy) and we will work with you prior to purchase to confirm the shipping charges.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\"> <a href=\"https:\/\/allnationline.com\/WP\/?page_id=15615\">Click here to read more on our shipping approach.<\/a><\/span><\/p>\n<p><span style=\"color: #008000; font-size: 18pt;\"><strong>I don\u2019t live in the United States, how can I order from your site?<\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt;\">If you are outside the US and would like to make a purchase from ANL, we recommend you contact us by one of three methods above: mail, email or phone. Feel free to send us your wish list. We will put it together and get a shipping estimate for your approval prior to mailing. <\/span><\/p>\n<p><span style=\"color: #008000; font-size: 18pt;\"><strong>Can you give me advice on transmissions?<\/strong> <\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Absolutely! It\u2019s one of our specialties. Give us a call 570-580-7406 and John will talk with you directly on transmissions and any other O Scale topics. <\/span><\/p>\n<p><span style=\"color: #008000; font-size: 18pt;\"><strong>What if All Nation website doesn\u2019t have what I need?<\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Contact us as noted above. We have many products not yet on our site. If we don\u2019t have it we can talk about how we can make it happen for you.<\/span><\/p>\n<p><span style=\"font-size: 18pt; color: #008000;\"><strong>How can I talk to someone about parts I might need, repairs that need to be done or questions I have about my engine?<\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt;\">We love talking to hobbyists and modelers. Call us at 570-580-7406 and ask for John Wubbel.\u00a0 In most cases we can supply the parts and when needed we also provide custom rehab services.<br \/>\n<\/span><\/p>\n<p><span style=\"font-size: 18pt;\"><strong><span style=\"color: #008000;\">If I want to put something in the Modelers Showcase, how do I go about that?<\/span><\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt;\">We love to showcase what our modelers are working on.\u00a0 Just give us a call (570-580-7406) or send an email to John Wubbel:\u00a0 jwubbel@allnationline.com \u00a0\u00a0 Typically, the modeler provides 1-2 nice photos and a few sentences about the work.\u00a0 We then list it in the <a href=\"https:\/\/allnationline.com\/WP\/?page_id=2235\">Modeler&#8217;s Showcase<\/a>.<\/span><\/p>\n<p><span style=\"font-size: 18pt; color: #008000;\"><strong>How do I create an account?<\/strong> <\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Go to &#8220;My Account&#8221; link at the top of the home page and fill out the form.\u00a0 Or you can click here <a href=\"https:\/\/allnationline.com\/WP\/?page_id=39\">My Account<\/a>.<\/span><\/p>\n<p><span style=\"color: #008000; font-size: 18pt;\"><strong>Is there a printable order form?<\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt;\">You may download a PDF of an order form at this link:\u00a0 <a href=\"https:\/\/allnationline.com\/WP\/wp-content\/uploads\/2025\/02\/Order-Form-All-Nation-20-February-2025.pdf\">All Nation Line Printable PDF Order Form<\/a><br \/>\n<\/span><\/p>\n<p><span style=\"color: #008000; font-size: 18pt;\"><strong>What forms of payment do you accept?<\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt;\">If you are ordering through our site, at check out you can choose a check\/money order or use Paypal.<br \/>\n<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">We also accept all major credit cards (Visa, MasterCard, American Express, Discover); however, you will need to call us to place a credit card order.\u00a0 In addition, for orders &gt;$250, a 3% credit card fee will be applied to total order. (No fee is applied for payments by check or money order.)\u00a0 Also, when placing an order by credit card we DO NOT retain or store any information regarding that card once the purchase goes through.\u00a0 <\/span><\/p>\n<p><span style=\"font-size: 14pt;\"><strong>Customer\u2019s orders<\/strong> will be processed and shipped AFTER payment is received.\u00a0 Once payment is received, orders are typically shipped within 3 business days.\u00a0 Paypal and credit card payments typically go through instantly.\u00a0 <\/span><\/p>\n<p><span style=\"font-size: 14pt;\">If a customer chooses to pay by check or money order, All Nation will only process the order after the check\/money order is received and cleared at the bank.\u00a0 After the check is cleared the order will be shipped and the customer notified.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Please see <a href=\"https:\/\/allnationline.com\/WP\/?page_id=2471\">Terms &amp; Conditions<\/a> for further details.<\/span><\/p>\n<p><span style=\"color: #008000; font-size: 18pt;\"><strong>What is your return policy?<\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt;\">All sales are final and no refunds are our standard.\u00a0 Should the user have questions about a product before or after purchase please do contact us at the methods noted above.\u00a0<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Should a customer purchase an item using Paypal or Credit Card and decide to cancel the order (prior to receiving the item), money will be refunded; however, the Paypal or Credit Card service fee will be subtracted from the total amount refunded because the fee is not refundable once the service is used.\u00a0 In addition, if a customer already received the product, refunds\/returns are at the discretion of All Nation; however, it should be in full new condition and the same refund policy applies if Paypal of Credit Cards are used.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Please see <a href=\"https:\/\/allnationline.com\/WP\/?page_id=2471\">Terms &amp; Conditions<\/a> for additional details.<\/span><\/p>\n<p><span style=\"color: #008000; font-size: 18pt;\"><strong>Is my order secure?<\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt;\">All personal and financial information is transmitted using https protocol over a Secure Sockets Layer (SSL) using state of the art technology for consumer protection. ANL does not store any personal or financial information.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Please review our <a href=\"https:\/\/allnationline.com\/WP\/?page_id=2167\">Privacy Policy<\/a> and <a href=\"https:\/\/allnationline.com\/WP\/?page_id=2471\">Terms and Conditions<\/a> for more detailed information.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions (FAQ) How do I get in touch with customer service? You can reach us 7 days a week by mail, email or phone. Mail: All Nation Line\u00a0 PO Box 7 Swiftwater, PA 18370 Email: jwubbel@allnationline.com Phone: 570-580-7406 (ask for John Wubbel) Why should I Choose All Nation [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9208","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/allnationline.com\/WP\/index.php?rest_route=\/wp\/v2\/pages\/9208","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/allnationline.com\/WP\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/allnationline.com\/WP\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/allnationline.com\/WP\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/allnationline.com\/WP\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9208"}],"version-history":[{"count":11,"href":"https:\/\/allnationline.com\/WP\/index.php?rest_route=\/wp\/v2\/pages\/9208\/revisions"}],"predecessor-version":[{"id":17371,"href":"https:\/\/allnationline.com\/WP\/index.php?rest_route=\/wp\/v2\/pages\/9208\/revisions\/17371"}],"wp:attachment":[{"href":"https:\/\/allnationline.com\/WP\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9208"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}